Knife Spa
Your knife may need a good tune-up
Send it to us for a full cleaning, oiling, sharpening, blade centering, and small lock adjustments if needed. $50, back in 3–4 weeks, returned by USPS and insured for $500.
What you get
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Included
- Full cleaning
- Oiling
- Sharpening
- Blade centering
- Small lock adjustments if needed (all lock adjustments are made according to our specifications on locks and lockup)
- Return by USPS, insured for $500
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Not included
- We do not change colors or finishes.
- Mechanical problems within warranty guidelines. Please file a warranty claim and do not purchase this service unless advised.
- Loss in shipping. Knife loss, including shipping to and from us, is not covered under warranty.
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Price
Knife Service Package: $50
Return shipping is added at checkout.
Knife Service Package
Full tune-up. Cleaning, oiling, sharpening, blade centering, and small lock adjustments. Returned by USPS, insured for $500.
Add-ons and turnaround
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Sharpening only: $15
See sharpening serviceJust need an edge? Our Knife Sharpening Service is sharpening by hand, at roughly 15 degrees per side (30 degrees inclusive).
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Turnaround: 3–4 weeks
Please expect to wait 3–4 weeks for the return of your knife, counted from when it reaches us.
Knife Sharpening Service
Sharpening only. Hand-sharpened, roughly 15 degrees per side.
How to pack and ship
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1. Clean it
Before you ship your knife, please make sure you have cleaned it thoroughly.
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2. Add a note
Include your name, order number, return address, phone number and email, plus a short description of what needs attention.
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3. Pack it safely
Put the knife in a sheath or wrap it in cardboard. A box is best; a padded envelope can work for smaller knives. Pack it so it can't move and the point can't cut through. You'll get your sheath or cardboard back.
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4. Ship by USPS
Send it by USPS with tracking. We recommend insuring it so you're covered if anything happens on the way to us.
Where to send it
Hoback Customs
P.O. Box 873
Priest River, ID 83856
USA
This is a P.O. Box, so please ship by USPS only. UPS and FedEx can't deliver here.
Return shipping: we send your knife back by USPS, insured for $500. Return shipping is charged when you check out, so make sure your shipping address at checkout is where you want the knife returned.
Spa questions
Is this a warranty issue or a Spa job?
If something failed because of a defect in material or workmanship, file a warranty claim instead. Wear and tear, dull edges, and general tune-ups are Spa work.
Do you change colors or finishes?
No. We do not change colors or finishes.
How long will it take?
Please expect to wait 3–4 weeks for the return of your knife.
Do I get my sheath back?
Yes. You will get your sheath or cardboard back upon return.
Is my package insured on the way to you?
Only if you insure it. We recommend insurance and tracking. Knife loss, including shipping to and from us, is not covered under warranty.
I'm outside the US. Can I use the Spa?
Yes. Return shipping to your country is calculated live at checkout, and you pay it when you order. Ship to us by your national postal service with tracking so USPS can deliver it to our P.O. Box. Insurance on international returns is capped by your country's USPS limit, which can be lower than $500.
Can you service a Jake Hoback Knives knife?
Hoback Customs is a separate business from Jake Hoback Knives, which is permanently closed, so we can't offer service, repairs, or parts for those knives. If you have questions, email jake@hobackcustoms.com and we'll help as a courtesy if we can.
